At lowercase, we transform businesses into True Brands, by closing the gap between EX, CX and BX. TBX has reinvented the art of the conversation, using AI to replace costly 1.1 interviews so you can speak to your employees and customers at scale.
This enables us to identify areas of misalignment between leaders, employees, and customers .
Our Services
TBX Action
From TBX Score to BX blueprint—we turn gaps into growth fast.
TBX Action is your fast track from insight to impact. It pinpoints the biggest gaps between what customers expect and what your business delivers—then turns those insights into clear, prioritised actions across brand, product, and CX. No fluff, no waiting—just the truth, fast.
TBX Intelligence
What people really think—at a scale that actually matters.
Scale and supercharge your customer research by allowing AI to do the interviewing for you, giving you unprecedented level of rich data, at a fraction of the cost.
AI Advisory
Unlock the power of automation with customer AI solutions
Cut through the hype and harness AI to drive measurable value. We’ll help you identify opportunities, implement solutions, and future-proof your business with ethical, efficient AI integration.
CX Consultancy
Create experiences that deliver lasting brand love & loyalty
Transform your customer journey with service design that closes the gap between your brand on paper and your brand in practice. From mapping to delivery, we ensure your CX doesn’t just meet expectations—it exceeds them.